gob111 Privacy Policy

When you register for, access, or use the gob111 platform, we collect certain categories of personal data that are necessary to provide you with a safe, functional, and compliant gaming experience. The categories of information we collect are described below.

1.1 Registration & Identity Data

When you create a gob111 account, we collect the following information: your full legal name, date of birth, email address, mobile phone number (Bangladesh-registered), and a username and password of your choosing. This data is used to create and administer your account, verify your identity, and communicate with you about your account.

1.2 KYC Verification Documents

To comply with anti-money laundering (AML) best practices and responsible gaming obligations, gob111 is required to verify the identity of all players. During the KYC process, we may collect copies of the following documents:

• Bangladesh National Identity Card (NID) — front and back
• Valid Bangladesh passport — photo page
• Bangladesh driving licence — front and back
• Recent utility bill or bank statement for address verification (dated within 90 days)
• bKash, Nagad, or bank account confirmation for payment method verification

KYC documents are stored securely and accessed only by authorised gob111 compliance personnel. They are never used for any purpose beyond identity verification and regulatory compliance.

1.3 Financial & Transaction Data

When you make a deposit or withdrawal on gob111, we collect transactional data including: the payment method used (bKash, Nagad, Rocket, Upay, Visa, Mastercard, or bank transfer), transaction reference numbers, deposit and withdrawal amounts in Bangladesh Taka (৳ BDT), timestamps of transactions, and the status of each transaction. We do not store complete card numbers or full mobile banking PIN credentials — these are handled directly by the relevant payment processor.

1.4 Gaming & Behavioural Data

gob111 records data related to your activity on the platform, including: game sessions played, bet amounts placed, game outcomes, bonus offers claimed and wagering progress, login and logout timestamps, and device/browser type used to access the platform. This data is used to personalise your experience, identify responsible gaming indicators, and resolve any disputes relating to game outcomes.

1.5 Technical & Device Data

We automatically collect certain technical data when you visit gob111, including your IP address, browser type and version, operating system, device type (desktop, mobile, tablet), referring URL, and pages visited within the platform. This data is used for security monitoring, fraud detection, and platform performance optimisation.

1.6 Communications Data

If you contact gob111 support via Live Chat, email, or in-app messaging, we retain a record of that communication including the content of messages, the date and time of contact, and the resolution reached. These records are kept to maintain service quality, resolve disputes, and train support staff.

gob111 uses the personal data we collect for the following specific purposes. We process your data only where we have a lawful basis for doing so — typically because processing is necessary to fulfil our contract with you, to comply with legal obligations, or because we have a legitimate interest that does not override your privacy rights.

gob111 does not use your personal data for automated decision-making that produces significant legal effects without human review. Where automated screening flags an account for review (for example, as part of AML or responsible gaming monitoring), the final decision is reviewed by a qualified member of the gob111 compliance team.

gob111 does not sell, rent, or trade your personal data to any third party for commercial purposes. We share your information only in the limited circumstances described below, and only to the extent necessary for the stated purpose.

3.1 Payment Processors

When you make a deposit or withdrawal, your transaction data is shared with the relevant payment processor — such as bKash, Nagad, Rocket, Upay, your card issuer (Visa or Mastercard), or your bank (Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, or other Bangladesh banking institutions). These processors receive only the data required to complete the transaction and are bound by their own strict data protection obligations.

3.2 Game Software Providers

gob111 integrates games from third-party studios including Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, Ezugi, Hacksaw Gaming, and Push Gaming. When you play a game from one of these providers, basic session data (such as a session token, bet amounts, and game outcomes) may be shared with that provider's systems to facilitate gameplay. Game providers do not receive your full name, contact details, or payment information.

3.3 Identity Verification Services

gob111 may use third-party KYC verification services to assist with the validation of identity documents submitted by players. These services receive the specific documents or data points required to carry out the verification check and are contractually prohibited from using that data for any other purpose.

3.4 Legal and Regulatory Disclosure

gob111 may be required to disclose personal data to competent authorities, law enforcement agencies, or regulatory bodies where we are legally obliged to do so or where disclosure is necessary to prevent fraud, money laundering, or other criminal activity. In such cases, we will disclose only the minimum data necessary to comply with the lawful request.

3.5 Business Transfers

In the event that gob111 undergoes a merger, acquisition, or sale of all or part of its business assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and the privacy terms applicable to your data following the transfer.

gob111 uses cookies and similar tracking technologies to operate the platform efficiently, remember your session and preferences, and understand how players use our site so we can continually improve the experience. This section explains what cookies we use and why.

gob111 does not use advertising cookies, behavioural profiling cookies, or retargeting pixels from social media networks or advertising platforms. Your browsing activity on gob111 is not tracked across other websites.

Most modern browsers allow you to control cookie settings, including blocking or deleting cookies. Please note that disabling essential cookies will prevent you from logging in to your gob111 account and will impair core platform functionality. Instructions for managing cookies can be found in your browser's help documentation.

gob111 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. While no online platform can guarantee absolute security, we maintain the following protections as a baseline standard:

• 256-bit SSL/TLS encryption on all data transmitted between your browser or mobile device and gob111's servers.
• Encrypted storage of sensitive data fields including passwords (hashed using bcrypt), KYC document files, and payment reference data.
• Access controls limiting internal access to personal data on a strict need-to-know basis. Only authorised personnel with defined job functions may access player data.
• Intrusion detection and monitoring systems that continuously scan for anomalous activity, unauthorised access attempts, and potential data breaches.
• Regular security audits and vulnerability assessments conducted by qualified third-party security specialists.
• Two-factor authentication (2FA) available for all player accounts to provide an additional layer of login security.

In the event of a data breach that poses a risk to your personal data, gob111 will notify affected players promptly via the email address registered to their account, and will take all reasonable steps to contain and remediate the breach.

You also play an important role in keeping your data secure. You must keep your gob111 password confidential, use a strong and unique password, and contact [email protected] immediately if you suspect your account has been accessed without your authorisation.

gob111 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal, regulatory, or contractual obligations. The following retention periods apply to the main categories of data we hold:

When the applicable retention period expires, your personal data is securely deleted or anonymised so that it can no longer be linked to you as an individual. If you request deletion of your account, gob111 will initiate the deletion process within 30 days, subject to any legally mandated retention obligations that require us to retain specific records for longer.

As a player on gob111, you hold meaningful rights over your personal data. gob111 is committed to honouring these rights and will respond to all valid privacy requests within 30 days of receipt. Your rights are summarised below:

To exercise any of the rights listed above, please contact the gob111 support team at [email protected] with a clear description of your request. We may need to verify your identity before processing your request in order to protect the security of your account. gob111 will not charge a fee for privacy requests unless they are manifestly unfounded or excessive.

gob111 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, updates to applicable law, or improvements to the gob111 platform. When material changes are made, we will update the effective date displayed at the top of this page and, where appropriate, notify registered players via email or in-platform notification.

Minor amendments — such as clarifications of existing provisions or corrections of typographical errors — may be made without specific advance notice. We encourage you to review this Privacy Policy periodically to stay informed about how gob111 handles your personal data. Your continued use of the platform following the posting of any revised Privacy Policy constitutes your acceptance of the changes.

If you disagree with any changes made to this Privacy Policy, you should stop using gob111 and may request account closure by contacting [email protected]. Any data collected prior to the revised policy taking effect will continue to be handled under the terms that applied at the time of collection, to the extent permitted by law.